Interpretation Services

Help Based on the Major Phases of Therapy

Our interpretation services are available at each stage of the patient journey:

• Initial Consultation and Admission: Interpreters play an important role during the first time consultation because they assist patients to provide medical history, complain, and expectations on the treatment. They also facilitate any form filled or any other document that might be required during the admission process.
• Treatment Explanations and Consent: Interpreters actively facilitate understanding of the treatment plan, informed consent and discussion of the risk and outcomes. This allows the patient to grasp all their treatment procedures and be at ease with any options to be taken.
• Post-Treatment and Discharge Instructions: By assisting patients and their families in post-treatment interpretation of care instruction, medication prescription and any needed additional care, interpreters minimize misunderstandings that may lead to poor patient outcomes post-discharge.

Interpreters who work with us are not only selected based on their linguistic capabilities but also as per their cultural background. Employers know the value of cultural diversity, norms, and values. In addition, every interpreter observes medical courtesy meaning no one can overhear the interaction of the patient and the healthcare provider.

Interpretation of Documents and Health Records

Besides the language interpretation services we offer translation services on written documents including important medical documents such as; prescriptions, patient charts, and discharge information. There are patients who may need written document in their preferred language and they can get translations of these documents with special importance in making the patient understand some important matters without having to struggle with languages as barriers.

Conclusion

It is important to understand that patients or their families can request interpretation services at any time just by informing our patient care team when making an appointment. International patients are required to request interpretation help and advice in advance in order to confirm the-service’s availability. Your language preference shall be put into consideration and our team will make necessary arrangements of a professional interpreter to accompany you when you visit or consult our offices.